Communication Skill Enhancement

In some situations, a higher level of communication skill is needed even though it is unnecessary for the employees to acquire skills at a Master Level. This is usually the case when there is only a small range of variety in the interaction patterns, as seen for example in sales. In these cases, training of a specific set of communication scenarios suffices to make your employees more effective in their contacts.

For these situations, our Communication Skill Enhancement Programs are the best and most effective solution. Our Evolae experts will analyse the interactions between your employees and their clients (or other kinds of contacts), chart the possible variations therein and provide them with optimal responses. These responses will then be trained in simulated communication, until your employees have become proficient in handling all of the possible interactions.

If desired, a self-learning management system can be added (based upon the same principles our own nervous system uses to learn and to adapt). This will assist your employees in automatically upgrading and adjusting their skills whenever client behaviour changes.
With this addition, your team will be enabled to become truly self-learning.

This Enhancement Program is always made to measure for specific organizations and situations.

Contact

Please contact us for more information about this program